Contacts for HiSET® Test Takers

Taking the HiSET® exam and earning your high school equivalency credential is a process that can take up to a year or more. Throughout the process, we're here to support you. If you need help understanding policies, scheduling an appointment, getting your scores or just figuring out the process, contact your test center or ETS Customer service.


ETS Customer Service Representatives can't give personal information to anyone other than the test taker unless the test taker is:

  • under the age of 18
  • in the job corps
  • incarcerated
  • an Options Student

Privacy laws require that requests to update or release information of a personal nature (such as identification, address and account history) come directly from the test taker only. If you are not the test taker and the exceptions above don't apply, our representatives must limit their assistance to general information.

Scheduling an appointment

If you need help scheduling your HiSET testing appointment, you can:

  • Contact your test center. Test centers can also help you prepare for the exam and get ready for test day.
  • Contact ETS Customer Service at 1-855-MyHiSET (1-855-694-4738).

If you have a disability or health-related need and require testing accommodations, you must contact ETS Disability Services (see below) to schedule or change your appointment.

Signing in to your HiSET account

If you need help signing in to your account or resetting your password, call ETS Customer Service at 1-855-MyHiSET (1-855-694-4738).
In order to confirm your identity, you will need to provide your name, address, date of birth and one of the following:

  • test-taker ID
  • appointment number
  • order number
  • email address
  • last four digits of your Social Security number

General help

For general questions, you can contact ETS Customer Service using any of these methods.

Need Help?
Chat with one of our Customer Service Representatives.

M–F, 8 a.m.–5 p.m. ET


1-855-MyHiSET (1-855-694-4738) — toll free
Monday–Friday, 8 a.m.–8 p.m. local time (continental U.S.)

For test-day issues, please call 1-800-257-5123, option 4.

Attn: HiSET – Mail Stop 57-L

ETS Disability Services

See Disability Accommodations for information about what accommodations are available and how to request them.

If you need help with or have questions about the accommodations request process, or if you need to order test prep materials in alternate formats, contact ETS Disability Services:

1-855-802-2748 (toll-free)
Monday–Friday, 8:30 a.m.–5 p.m. ET
Attn: HiSET – Disability Services
ETS Disability Services
P.O. Box 6054
Princeton, NJ 08541-6054

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