Contacts for HiSET® Test Takers

For Help Scheduling an Appointment

If you need help scheduling your HiSET® testing appointment, you can:

  • Contact your test center. Test centers can also help you prepare for the exam and get ready for test day.
  • Contact ETS Customer Service at 1-855-MyHiSET (1-855-694-4738).

If you have a disability or health-related need and require testing accommodations, you must contact ETS Customer Service to schedule or change your appointment.

General Help

Contact ETS if you need further assistance, including help signing in to your account or resetting your password.

In order to confirm your identity, you will need to provide your name, address, date of birth and phone number as well as one of the following:

  • test-taker ID
  • appointment number
  • order number
  • email address
  • last four digits of your Social Security number

ETS Customer Service Representatives cannot give personal information to anyone other than the test taker, including relatives or friends. Privacy laws require that requests to update or release information of a personal nature (such as identification, address and account history) come directly from the test taker only. If you are not the test taker, our representatives must limit their assistance to general information.

Phone: 1-855-MyHiSET (1-855-694-4738) — toll free
Monday–Friday, 9 a.m.–7:45 p.m. ET

For test-day issues, please call 1-800-257-5123, option 3.
Fax: 1-609-882-9693
Attn: HiSET – Mail Stop 57-L

ETS Disability Services

See Disability Accommodations for information about how to request testing accommodations. If you need further help, contact ETS Disability Services:

Phone: 1-855-802-2748 (toll-free)
Monday–Friday, 8:30 a.m.–5 p.m. ET
Fax: 1-609-240-0525
Attn: HiSET – Disability Services
Mail: ETS Disability Services
P.O. Box 6054
Princeton, NJ 08541-6054

See also:

Test Takers Brand Image

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