Contacts for HiSET® Test Takers

Taking the HiSET^® exam and earning your high school equivalency credential is a process that can take up to a year or more. Throughout the process, we're here to support you. If you need help understanding policies, scheduling an appointment, getting your scores or just figuring out the process, contact your test center or ETS Customer service.

General help

For general questions, you can contact ETS Customer Service using any of these methods.

Need Help?
Chat with one of our Customer Service Representatives.

Hours:
M–F, 8 a.m.–5 p.m. ET

Phone:

1-855-MyHiSET (1-855-694-4738) — toll free
Monday–Friday, 8 a.m.–8 p.m. local time (continental United States)

For test-day issues, please call 1-800-257-5123, option 4.

Email:

HiSET@ets.org

Fax:

1-609-882-9693
Attn: HiSET – Mail Stop 57-L

Signing in to your HiSET account

If you need help signing in to your account or resetting your password, call ETS Customer Service at 1-855-MyHiSET (1-855-694-4738).

In order to confirm your identity, you will need to provide your name, address, date of birth and one of the following:

• test-taker ID
• appointment number
• order number
• email address
• last four digits of your Social Security number

Scheduling an appointment

If you need help scheduling your HiSET testing appointment, you can:

• Contact your test center. Test centers can also help you prepare for the exam and get ready for test day.
• Contact ETS Customer Service at 1-855-MyHiSET (1-855-694-4738).

If you have a disability or health-related need and require testing accommodations, you must contact ETS Disability Services (see below) to schedule or change your appointment.

ETS Disability Services

See Disability Accommodations for information about what accommodations are available and how to request them.

If you need help with or have questions about the accommodations request process, or if you need to order test prep materials in alternate formats, contact ETS Disability Services:

Phone:

1-855-802-2748 (toll-free)
1-609-359-5615
Monday–Friday, 8:30 a.m.–5 p.m. ET

Email:

HiSETSSD@ets.org

Fax:

1-609-240-0525
Attn: HiSET – Disability Services

Mail:

ETS Disability Services
P.O. Box 6054
Princeton, NJ 08541-6054

See also:

• HiSET^® Test-taker Bulletin
• Contacts for States and Policymakers
• Contacts for Test Center Staff and Adult Educators