Contacts for HiSET^® Test Takers

Phone:

1-855-MyHiSET (1-855-694-4738) — toll free
Monday–Friday, 9 a.m.–7 p.m. ET

For test-day issues, please call 1-800-257-5123, option 4.

Email:

HiSET@ets.org

Fax:

1-855-774-9615
Attn: HiSET – Mail Stop 57-L

For help with your HiSET account, call HiSET Customer Service:

Phone:

1-855-MyHiSET (1-855-694-4738)

To confirm your identity, you'll need to provide your name, address, date of birth and one of the following:

• test-taker ID
• appointment number
• order number
• email address
• last four digits of your Social Security number

For help scheduling your appointment, you can:

• Contact your test center.
• Call HiSET Customer Service at 1-855-MyHiSET (1-855-694-4738).

If you have a disability or health-related need and require testing accommodations, you must contact ETS Disability Services (see below) to schedule or change your appointment.

See Disability Accommodations to learn more about what accommodations are available and how to request them.

For help with the accommodations request process or to order test prep materials in alternate formats, contact ETS Disability Services:

Phone:

1-855-802-2748 (toll-free)
1-609-359-5615
Monday–Friday, 8:30 a.m.–5 p.m. ET

Email:

HiSETSSD@ets.org

Fax:

1-609-240-0525
Attn: HiSET – Disability Services

Mail:

ETS Disability Services
P.O. Box 6054
Princeton, NJ 08541-6054