Frequently Asked Questions About the HiSET® Exam

Your HiSET account

How can I access the HiSET® account for administrators?

HiSET accounts for administrators are only available for approved test centers. Your state administrator will approve your access as a Test Administrator.

Why do I need a HiSET account?

You will use your HiSET account to:

  • create user accounts for test takers
  • enter appointment information for test takers (in some states or jurisdictions)
  • view scheduled appointments and print test day rosters
  • record test-taker attendance
  • check in test takers for paper-delivered tests
  • view and print test-taker scores

Note: The HiSET online system is compatible with the following browsers:

Windows® 7/8.1/10 – IE 11
Latest Version of Chrome, Firefox®, Edge, Mac® OS X/iOS – Safari®

Payment and fees

How do test takers pay for the HiSET exam?

The way test takers pay for the HiSET exam varies by state or jurisdiction. In some states or jurisdictions, the test taker can pay online using one of the following methods:

  • debit card or credit card (American Express®, Discover®, MasterCard®, VISA® and JCB)
  • PayPal®
  • HiSET Test Voucher

In other states or jurisdictions, the fees are collected by the test center. Each state or jurisdiction determines policies on payment collection. The test center may set policies regarding the methods of acceptable payment.

Will I be able to collect test center administration fees?

Yes, you will be able to collect test center administration fees.

Can I accept test-taker credit cards?

You can determine how you want to accept payment. The online payment option does include credit cards.

Can test takers pay with cash online?

No. Because ETS has to collect all test fees through the online system, test takers cannot pay with cash. However, there are two ways they can use their cash to register and schedule online.

Can test takers pay with cash at the test center?

Test takers who schedule online must pay online as well. However, if they are scheduling at the test center, the test center sets their own policies regarding whether or not they will accept cash for payment.

What is the cost to test takers who choose to take one subtest at a time instead of taking all five subtests at one time?

The ETS fee for a single subtest (one content area) is $10.75 for computer-based tests and $15 for paper-based tests. Test takers will receive up to two retests per subtest purchased. These retests must be redeemed within 12 months of the initial purchase date. States, jurisdictions and test centers may charge additional fees, either for the initial purchase or for retesting.

Please log in to your HiSET account or call ETS Customer Service at 1-855-MyHiSET (1-855-694-4738) for more information.

Disability accommodations

Can I schedule a testing appointment for a test taker who requires accommodations for a disability or health-related need?

No. After the test taker's accommodation is approved, the test taker must schedule the testing appointments through ETS Disability Services. See Disability Accommodations for more information

How long is the turnaround on an accommodations request?

Test takers requiring accommodations should be sure to leave plenty of time for the review process, especially if they are requesting an alternate testing format. Documentation review takes approximately six weeks once all paperwork has been received. If additional documentation is required, it can take another six weeks from the time the new documentation is received until the review is complete.

Where can states, jurisdictions, test center staff or test takers find more information and resources?

In addition to the Disability Accommodations page, you can also review the ETS Disabilities and Health-related Needs website, which includes Documentation Policy Statements outlining what is necessary to support requests for accommodations and other helpful information for test takers and evaluators.

What types of accommodations are available?

Commonly requested accommodations for paper-delivered and computer-delivered administrations include:

  • separate room
  • extended time
  • special location/private room/small group
  • calculator/talking calculator
  • additional supervised break time
  • signed interpreted instructions for deaf or hard of hearing test takers

Accommodations available for paper-delivered administrations only include:

  • audiocassette
  • large print with extended time
  • scribe
Are there any accommodations that don't require approval?

Yes. See Accommodations for Test Takers with Disabilities or Health-related Needs for a list of items that do not require approval or arrangements prior to test day.

Test preparation

How can test takers prepare for the test?

ETS offers several free test prep resources to test takers, including a Study Companion, practice tests, sample questions and a tutorial video. We also offer practice tests for just $10 per subtest that provide additional information about test takers' readiness.

For more information about available free and low-cost test preparation materials, see HiSET Test Preparation.

Does ETS offer test preparation materials in accessible formats?

Yes. Test takers can contact ETS Disability Services for test preparation materials in accessible formats. See Disability Accommodations.

Test administration

How can I order test materials?

Contact your Test Administrator Services representative to order test materials including test booklets and answer sheets. For more information or to get order forms, see Ordering Test Materials.

How many booklets and answer sheets come in a bundle?
  • Test Forms: Each bundle contains six test booklets, one from each of the content areas plus an additional Writing booklet.
  • Answer Sheets: Each bundle contains 100 answer sheets.
  • Return Package Kits: Each return kit contains enough to cover 50 test administrations.
How much do the HiSET exam materials cost?

ETS provides all of the exam materials, including test books, answer sheets and return package kits at no cost to the test center. Additionally, all shipping costs for materials and return of materials and answer sheets are paid for by ETS.

How should I use the roster?

Rosters can be used for making final arrangements for testing staff and rooms and checking in test takers on test day.

Is the HiSET exam offered in any other language besides English?

The test is also available in Spanish.

Will I need to do anything differently to administer the HiSET exam in Spanish?

No, the test administration is the same for the HiSET exam in Spanish, including the timing limits for the test. The exam instructions are all designed to be self-read by the test taker.

What should I do if I suspect misconduct during a testing session?

Please refer to the HiSET® Program Manual for information on how to report misconduct.


What is the turnaround time for scores?
  • Multiple-choice — Unofficial multiple-choice scores are available immediately at the conclusion of computer-delivered testing for all tests except the Language Arts – Writing. Official scores and scores for paper-delivered tests are available within three business days of ETS receiving scorable answer sheets.
  • Essay — Essay scores for paper- and computer-delivered tests are available within five business days of ETS receiving scorable answer sheets.

This is dependent upon receiving scorable answer sheets from the Test Center.

Who scores the HiSET exam?

All scoring is performed by ETS. The multiple-choice tests are machine-scored. The Language Arts – Writing subtest, Part 2 (essay) is human-scored. Each essay is double-scored to ensure inter-rater reliability. All human scorers are hired, paid and trained by ETS.

What is considered a minimum passing score?

To pass, a test taker must achieve a minimum scaled score of 8 of 20 on each subtest, with a score of at least 2 on the essay portion of the Language Arts – Writing subtest, and a combined score of 45 on the exam. However, states are permitted to set their own passing scores. Check the state requirements page for any exceptions.

What is the minimum score for college and career readiness?

To demonstrate college and career readiness, a test taker must achieve a minimum scaled score of 15 out of 20 on each subtest.

Can I see scores for any test taker?

As long as a test taker has taken at least one subtest in your test center, you can view and print their scores through your HiSET account.

What is the difference between the two types of score reports?

The Comprehensive Score Report includes the highest test scaled score for each subtest regardless of where the test taker took the test. It is automatically updated each time the test taker takes a subtest if the test taker's score improves, and there is only one.

See a sample Comprehensive Score Report.

Individual Test Reports are issued for each subtest, so a test taker will have multiple reports for multiple subtests. They include the score for that subtest as well as a performance summary for the various content sections within that subtest.

See a sample Individual Test Report.

Is there a fee for test takers to obtain score reports and credentials?

The HiSET program does not charge for score reports. Test takers, test centers and states have the ability to self-print score reports through their HiSET accounts. Official score reports can also be sent to designated institutions for free by contacting ETS Customer Service.

The credential (e.g., diploma, certificate) is issued by the state or jurisdiction, and they may choose to charge a fee to provide this service.

Can a test taker challenge their scores?

If a test taker feels their HiSET scores were reported incorrectly or do not accurately reflect their performance, they can have them reviewed for a fee. The following score review services are available:

Constructed-response (Essay) Scoring Review — $25 per essay

A trained scorer will review the essay and original score received to determine whether it is consistent with HiSET Language Arts Writing test scoring rules. If there is a change in their score, the new score (which may be higher or lower than your originally reported score) will be reported to the test taker and to your state or jurisdiction, and the score review fee will be refunded. An individual’s essay is not available for disclosure. Please note that each essay will be reviewed only once. This service is available for both computer- and paper-delivered tests.

Multiple-choice Scoring Review — $25 per test

Paper-delivered Tests — Multiple-choice responses will be hand scored by our trained Resolutions team. If there is a change in their score, the new score will be reported to the test taker and your state or jurisdiction, and the score review fee will be refunded. An individual’s test responses are not available for disclosure. Please note that each test will be reviewed only once.

Computer-delivered Tests — Computer-delivered tests will not be reviewed because those answers are scored once at the test center, then transmitted to ETS where they are verified before being reported.

To request either of the services listed above, please call ETS Customer Service at 1-855-MyHiSET (1-855-694-4738)

Costs associated with the HiSET program

How will you subsidize the costs of test delivery, including costs of staff (proctors), facilities and test accommodations, or ensure that there are enough test centers willing to incur these costs?

Test administration fees may be established by the state, jurisdiction or test center. The test center will collect and keep the test administration fee. This is not an ETS fee.

What is the cost to correct errors on a paper form? Will it be $15 for certain errors, as is currently charged by at least one state?

The HiSET program does not charge an error-correction fee.

Are multiple-choice and essay scoring included in the quoted costs?

The HiSET test fee includes both multiple-choice and essay scoring.

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Assistance for Test Center Staff with ordering test materials, account information, e-learning, general questions regarding procedures and test site scheduling.

Phone: 1-800-257-5123